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News from the LDWA

Non-delivery of bulk emails

Posted on 2021-12-03

We are very sorry to announce that we are having some continued IT difficulties this week. We know that this is far from ideal and we would like to reassure members that our volunteers are working hard to try and fix some challenging issues.

We are pleased to say that our investigations showed that the cyber attack last weekend resulted in no personal data being taken. However, we have had an unrelated technical issue with our email system, specifically Mail Gun. This has meant that bulk emails we've sent, including the cyber attack email, stopped being received with members after 11pm on Tuesday 30 November 2021. This also means that emails to anyone at their email address have not arrived and groups who have used the bulk email system will need to send messages again when the problem is resolved. We will be emailing groups as soon as the problem is definitively fixed.

We are conscious that the situation is disappointing, although it underlines our determination to roll out a more robust IT system which we will continue work on. We are grateful to those members who have offered help and support to the IT team, and we welcome further volunteers to assist with the development of the new website.

At the moment, please do not send any emails to addresses. We expect to resolve this issue shortly and will issue a status update on this website at that stage.

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