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Discussion Forum - Gear ! - Amazing service from Cotswold Outdoor!


Author: Matthew Hand
Posted: Sun 11th Jun 2017, 16:59
Joined: 2001
Local Group: Mid Wales
Hi Dave and welcome,
Well you had a better experience than I did a tCotswolds - though I think there is a similar link between our experiences

I bought a pair of walking shoes there and was told by the salesperson that they now do a guaranteed replacement of the shoe if it wears out, I bring in the knackered shoe and they give me a new pair, that's it. I subscribed to their "loyalty card" thingy which I think gave me 2 years on this guarantee.
I checked with the salesperson several times and was assured it was all true "One local walker is on his 3rd pair of free boots", flippin brilliant I thought!

8 months later I returned with the remnants (I am a little hard on them!) of my shoes for a new pair. To be told by the shop manager that such a guarantee does not exist, standard gaurantee only covers faulty workmanship (the usual) and I had simply worn mine out through normal use and would have to buy a new pair at full price.

Was I mis-sold the shoes, absolutely, it sounds to me like some crossed messages have gone out through the stores regards replacement walking boots/shoe - you may have got lucky, I wasn't!
Author: Dave Lane
Posted: Tue 6th Jun 2017, 17:18
Joined: 2017
Local Group: Kent

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